Payment holiday: Consumers ‘struggling’ to get through to lenders as 2nd lockdown starts

PAYMENT holiday rules have been extended recently and mortgage, credit card and other debt holders will be able to pause their repayments into 2021 if they're struggling. However, new research has highlighted that consumers struggled with contacting their providers in the early days of the pandemic and a warning has been issued to ensure the mistakes of the past are not repeated. -»